At Jova Treks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.
You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as delivered.
To initiate a return, please contact us at [email protected] with your order number and details of the item you wish to return.
Once we receive and inspect the returned item, we will notify you about the status of your refund.
Approved refunds will be processed within 7–10 business days after the return is received.
Refunds will be issued through the same method agreed upon during the return process.
We only replace items if they are defective, damaged, or incorrect.
Exchange requests must be made within 7 days of receiving the product.
Certain products may not be eligible for return due to hygiene or safety reasons. These exclusions will be clearly mentioned in the product description.
For any questions about returns or refunds, please reach out to us at:
Email: [email protected]
